I bought two robes, one for my daughter in law and one for me. She loved hers,but I never received mine! I contacted customer service and they just sent me the tracking hoeing delivered. I know my UPS delivery person and he doesn’t leave things at door. I live 6 unit condo and he needs to be let in. You should of sent a new one out to me.
I bought the plush robe. Sadly it had a run in the fabric. Luckily I am near the one retail store where they nicely exchanged it. A few weeks later (it was seldom worn and not washed) I noticed the fabric was coming apart underneath the back collar. I returned it. It was not expensive, but I had expected it to last more than a month. Disappointing as I had also bought slippers and I am now stuck with them and no matching robe.
Got my girlfriend a expensive parachute robe and a 15 dollar Costco robe and gave her a choice without knowing brand or price. She picked the Costco . Maybe she has bad taste but she said it was more comfortable. It’s also better quality than we expected
You sheets are thin and not worth the $$$. I returned them day after I received and waited three weeks for a refund. Maybe you’re a small business, but in today’s Amazon world, neither will do. I fact I purchased sheets via Amazon for 1/2 the price and far better quality. Received sheets quicker than you and when I had a problem with the extra pillowcases they responded immediately and made it right within a week. Good luck.
For a $100 robe you would think the quality would be a lot better for the Fabric. Very disappointed, I got this for my GF for Christmas and was expecting great things based off the reviews of other products and have been let down.
Felt more like a cotton pillow than a down pillow, and didn’t get the support I wanted from it. I guess the search continues....
I paid $290 for a set of bedding (Percale Venice Set), less than six months later the bedding has faded from a light baby blue to dirty grey. NOT what you expect from sheets that cost nearly $300!! Washed and cared for as per the guidelines on their website. $30 sheets from Amazon have held up better. Their response 'I don't have any other information or insight to offer here' Parachute are another one of these straight from the manufacturer companies with bad quality products, sold at extortionate prices, should have used some of that marketing budget on your products... Will not buy again, save your money!
The quality of the duvet cover was poor. It was much larger than a traditional queens size and was also transparent enough where the duvet inside is visible from outside the cover. Also, a button has already fallen off when it arrived and a second button fell off a month later. After numerous emails with customer service, they provided a $30 credit to have the button repaired. When the 2nd button fell off, they said I would have to send the whole set including sheet and pillowcases back in order to get a new cover. Ridiculous that ai would need to go through that inconvenience. They act as though they're doing a favor and reality is the products should haven have passed quality control. Bad all around.
Please don't purchase these sheets - we hate them and have thought about calling to send them back. It is almost impossible to get them on the bed because of the crazy size of them... They are NOT soft and forget about wrinkles - it looks like they were wadded up and thrown in a corner when you take them out of the dryer. Save your time and $$.
Sleeping on sandpaper would've been more comfortable. The claims this company makes are totally false. Their customer service was great--no hassle, quick refund, etc., but to say I was disappointed in the product would be a severe understatement.